Hotel housekeeping oup india oxford university press. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. Housekeeping supervisor job description template workable. The personnel are on their feet for a full shift of 8 hours during which they perform various tasks that are demanding for the body.
Problems faced by the housekeeping department of novotel solo. Housekeeping supervisor housekeeping senior supervisor. The role of housekeeping department in the control of. Sudhir andrews is the author of hotel housekeeping training manual 4. May it be for training, systems development or even housekeeping, there are many ways on how a hotel checklist can be used and some of them include the.
The role of housekeeping in hospitality operations potential guestroom maintenance problems sleep set heatingair conditioning tv, radio, phone bedspreads lighting door toilet vanity and tub towels bathroom walls and door water temperature ventilation managing front office operations. By relying on a platform that can offer an intuitive onscreen room matrix that is updated in real time, housekeeping management can always rest assured. If the room is cleaned to hotels standards, the housekeeping epartment shall update the room status from onchange to clean and available for sale and communicate this to the front office department. A comprehensive look into hotel operation s and management a final internship report submitted in partial satisfaction of the requirements for the ming chuan university, school of international college.
These all tend to have a welldefined organisation structure. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a. Housekeeping department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not. Ensure that all guest rooms and guest areas are clean according to preferred standards, and supervise the daily tasks of the housekeepers house person. There is information on the key departmental areas. The house keeping department in a hotel essentially deals with the cleanliness in a hotel. Desk control supervisor is the center of information in housekeeping, therefore, is the critical person in housekeeping operations. Pdf housekeeping managers and the administration of. Think out of the box and be creative with housekeeping solutions to maximize efficiency and successfully manage budgets. Andrews sudhir 1985, hotel housekeeping training manual, tata mc.
Ability to identify the functions of manual cleaning equipment and their usage. Your role as a room attendant will be discussed to ensure that you understand how to present. Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size. Although the roles that housekeeping performs vary from one hotel to another, the tasks performed by the housekeeping department. Housekeeping operations notes the housekeeping department is responsible for cleaning and maintaining the guestrooms, public areas, office spaces and back of the house areas in the hotel so that the property is as fresh and attractive as its first day of business. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Use this housekeeping supervisor job description template to attract and hire qualified employees for your hotel or resort.
In mediumsized hotels he could be the person in charge of housekeeping o night shifts. How to manage housekeeping operations career trend. Clean india journal editor august 19, 2016 in cover story the importance of hospitality services lies in the fact that the overall impression created by any hotel is based to a large extent upon the perception about its cleanliness. Housekeeping in a hotel is a very physically demanding job. Managing housekeeping operations hotel employment free 30. In this online course, learn about the hotel management operations including the front office department and the housekeeping department.
Managing housekeeping operations free ebook download as pdf file. Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. Being in charge of hotel housekeeping means you are in charge of the daytoday activities of the housekeeping staff. The roles of a housekeeper include cleaning the room, bathroom and. Keeping it clean tips for improving housekeeping operations. Notes on various departments of hotel grade 11 hotel. You will learn about housekeeping requirements, for example, equipment and supplies. Housekeeping is the department, which lay hand on almost all areas of the hotel in the course of cleaning. Housekeeping hk department standard operating procedure in hotels.
Housekeeping is an important part of hotel industry for which skill standards should be developed. Housekeeping operations spanning an entire property can often prove daunting when attempting to keep track of each individual rooms status. The purpose of housekeeping is to maintain clean safe and healthy environments. Knock on the door and announce housekeeping before enterin check and open up the room open curtains, check amenities.
Most of the revenue comes from the rooms in a hotel so its critical to have a housekeeping team in place. Nevertheless, this manual focuses on those activities that hotels can carry out voluntarily, such as. Apply to operations manager, housekeeping manager, campus manager and more. The housekeeping staffs in it affected to the image of housekeeping job which became lower leveled, hard and poor. Housekeeping is what hotels depend on to keep up on regular cleanliness. Hotel housekeeping i about the tutorial hotel housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. It is essential for students in hospitality to understand housekeeping management. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations.
Then the new generation avoids the area of housekeeping, affecting lack of skilled. Housekeeping operations suria college of hospitality. The third edition of hotel housekeeping continues to provide a comprehensive and lucid coverage of the subject. It is important to have a strong housekeeping department in the hotel industry for.
Hotel operations overview through a simulated learning environment, students will acquire the basic knowledge and skills in the various aspects of hotel operations, including front office, housekeeping and food and beverage operations. Pdf in present era hotel housekeeping is not confined to clean and. Module 03 hotel housekeeping department, unit 02 relationship between. Help the staff to provide 4 diamond service to all guests. Created by are you looking to block hotel rooms and need group rates. It also introduces you to housekeeping equipment and agents, guest supplies, types of hotel rooms, and laundry management. Competency service standard management for hotel business in asean. Operations and management oxford higher education 2nd edition. I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized just like our hearts. The housekeeping department, in any hotel business, contributes to major amount of profit though it is. The role of housekeeping in hospitality operations gm revenuesupport centers front of the houseback of the house foh refers to areas in which employees have a great deal of guest contact. Its necessary to have housekeeping procedures in place, but its equally imperative to be open to improving operations. The first thing that comes to our mind when we talk about the word housekeeping is cleanliness. Start studying housekeeping operations in rooms division management.
Hotel procedures and formats for housekeeping pdf download please login cite. It provides an exhaustive coverage of the core concepts of the subject. The housekeeping desk must be managed as guests and 26. The housekeeping department is responsible to keep the following areas clean and tidy. Any maintenance and repair seen in the area are reported to the engineering. The chapters on information technology, insurance, marketing, human resource management, training and environmental issues will provide you with invaluable knowledge and assistance. Housekeeping supervisor responsibilities for the position. T manuals werewritten by hotel industry veterans from around the world believed in whovalue of having references to base the hotel service operations on, 97% of the individual hotels make use of sops. A member of the housekeeping staff may be the first hotel employee the guest. A hotel checklist can ensure the management and the employees that priorities are given importance and that all the factors that can affect the success of the hotel operations are considered. Assist the housekeeping manager in leading the housekeeping team. The role of housekeeping in hospitality operations by.
Basic etiquettes required for hotel staff, list of front office staff etiquettes and manners, food and beverage staff etiquettes and manners list, always greet guest and colleagues with a smile, maintain a friendly and pleasant expression. Jpmnt journal of process management new technologies, international. Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department hotels. Housekeeping award checklist guest room housekeeping. Wash laundry at night since electricity is typically less expensive during nonpeak hours, operate. Sudhir andrews author of hotel housekeeping training manual. Cleaning sop, steam extract upholstery sop, guest room cleaning sop. Tracing trends in hotel housekeeping clean india journal. The diversified learning and teaching activities will also cultivate among students. Managing housekeeping operations this course may carry credits towards the higher certificate in hospitality management saqa id 88062, nqf level 5 if certain conditions are met duration 10 weeks 510 hours per week. Hotel procedures and formats for housekeeping pdf download.
The housekeeping department has a distinctive role, in modern hospital administration, as regards with its functions of cleaning of hospitals, infection control, sanitation, and decoration as well. Pdf housekeeping management download ebook for free. Lighting must be of energy saving type, operating on a time clock or infra red sensor. Sheila perera fih glenmor manager, gleneagles hotel. The housekeeping department not only prepares the clean guestroom on a. If the room is cleaned to hotels standards, the housekeeping epartment shall update the room status from onchange to clean and available for sale and communicate this to the front office. The housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a home away from home. The main reason that attracts the writers mind to write this final project report is to give clear description about the management and operation of the housekeeping department of novotel solo. Operations and management is a comprehensive textbook specially designed to meet the requirement of students pursuing courses in hotel management. We hear a lot about library automation in libraries and library automation is nothing but.
Housekeeping operations in rooms division management. Sites with a long driveway should have sleeping policemen. Those in the housekeeping department often have the opportunity to perform a. The book introduces capacity and housekeeping operations in any kind of hotels. Fill out our group booking request form and have hotels email you their lowest group rates instantly. Importance of housekeeping in the hotel industry bizfluent. This tutorial introduces you to various concerns of hotel housekeeping such as principles of housekeeping, types of cleanings, and standard operating procedures of cleaning. Housekeeping operations notes housekeeping operations. Prepare and provide skilled training opportunities to pmr spm spmv leavers in general hospitality and in particular housekeeping operations to meet industry demand in accordance to the department of skilled development and the ministry of human resources requirements.